To kick off a logo project, we require a 50% deposit. The remaining 50% is paid halfway through your project. If you are paying via our Stripe checkout and using Afterpay, the 50% deposit does not apply and payment must be made in full. For website projects, payment must be made in full before project commencement. This ensures that you, as the owner of your domain and hosting platforms, maintain control and cannot lock us out after work is completed. While we could purchase domains and hosting on your behalf and release them after final payment, it is important to us that you are always the sole owner of your domain, hosting, and website platform so you have full independence with your website in the future.

At Volerra Creative, it’s all about “first come, first served.” We believe in fairness, which means we require 50% of your project total to be paid before we add you to our calendar. Clients who book and pay their deposit will secure the next available slot. Website design is booked in 6-week blocks, logo design in 2-week blocks, and photography in 4-week blocks. Because we are a small agency with high demand, we book out quickly and would hate for you to miss out due to last-minute cancellations. When you book, please be sure you have your ideas, written content, and photography or imagery ready to go. This ensures your reserved time slot is productively used — for example, we cannot reserve a 4-week slot if all of your content only arrives in week 3.

You can expect your first round of logo concepts within 2 weeks. Revisions take up to 4 days to implement. With clear, actionable feedback from the client, the entire process typically takes under a month. Minor changes and color inversions are included free of charge for up to 6 months after project completion.

Our website design process takes 2-4 months.

We believe in empowering clients to manage their own content. During development, we work freely to set up the foundation of your site. Once complete, we’ll provide you with a first look and ensure you have access to make additions and edits to your pages and blog posts. Some coding-based adjustments may require our help, and we are happy to assist with those as needed.

Our SEO and AIO services combine traditional search engine optimization with generative AI search optimization. This means we not only improve your visibility on Google but also ensure your brand appears in AI-driven searches across platforms like ChatGPT and other intelligent assistants. We conduct keyword research, competitor analysis, and on-site optimization, then integrate AIO strategies that prepare your business for the future of search. Our goal is to help your brand show up wherever people are naturally looking for solutions and to build sustainable, long term visibility online.

Branding is more than just a logo. When we talk about brand development, we are talking about your entire identity — the look, the voice, and the feeling people get when they interact with you. We create visual identities, color palettes, type systems, and design assets, but we also go deeper into messaging and positioning. Our goal is to help your brand feel consistent, professional, and unforgettable whether someone finds you on Instagram, your website, or walking through your front door.